We hope you love your Simply Lynn's styles, but we get it that sometimes things just don't work out and returns are needed.
ALL RETURNS AND EXCHANGES HAVE A 15% RESTOCKING FEE.
Returns postmarked within 7 days of delivery date will be eligible for a refund on the original method of payment. No exceptions.
Returns postmarked within 8-14 days of delivery date are eligible for store credit only. No exceptions.
Shipping charges are non-refundable and due to frequent inventory changes, returns are only accepted if less than 14 days have gone by since the order was placed.
Items marked as FINAL SALE are not eligible for refund.
All Accessories, Scarves, Hats, Jewelry, Bralettes, Leggings & Surprise Bag Purchases are Final Sale.
Any items purchased on clearance/sale are final sale. Any items purchased at a discount of 35% of more are final sale.
No Exchanges or Refunds on these items.
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
To be eligible for a return, your item must be unworn, unwashed, free of stains and scents, tags must still be attached and the item in the same condition that you received it. We are unable to process any returns that violate this policy. ALL RETURNS MUST HAVE A RETURN FORM ENCLOSED. We are unable to process a return without the correct form.
Once your return is received and inspected, we will notify you via email that we have received your returned item and processed the refund or store credit within 3-5 business days. Please contact us at firstname.lastname@example.org if you need assistance on the return process.
We are currently not accepting exchanges on any order. It is recommended if you need a different size or color of an item that you place a new order and return the other. This guarantees that item is in stock at time of order.
Shipping costs are non-refundable. Buyer is responsible for return shipping costs and Simply Lynn's LLC is not responsible for items lost in transit during the return process.
DAMAGED/ DEFECTIVE/ INCORRECT ORDERS:
Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to wearing the garment. Tags must still be attached.
- All reports must be made within 2 days of receiving your order or it will not be accepted.
- Please contact us immediately at email@example.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
LOST OR STOLEN PACKAGES:
Ownership of packages is turned over to USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.